Spots & Arrows professional services are aimed toward enhancing the quality of child and family systems and practice.

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Strategic Consulting

Spots & Arrows supports organisational shifts toward therapeutic service provision and care at every level. This is achieved through comprehensive analysis, collaborative co-design, pragmatic recommendations and supported implementation that builds on existing strengths and focuses on embedding real change for the benefit of children and young people.

 

We work alongside government and non-government agencies to streamline and target the provision of good quality and evidence-informed services.

Our strategic consulting projects have included

  • Combined clinical and strategic consultation
  • Development and implementation of integrated trauma-informed practice frameworks across program areas and agencies as a whole
  • Development of operational service manuals and procedural documents
  • Policy audits, gap analysis and policy development
  • Project planning
  • Service model reviews
  • Quality assurance framework development, system review and implementation
  • Provision of Subject Matter Expertise (SME) to inform joint project initiatives.

Click here to see our Frameworks and Expertise.

Projects

Developed and implemented the Mission Australia NSW Brighter Futures Program Operational Services Manual
(Across NSW)

http://www.missionaustralia.com.au

Spots & Arrows was contracted by Mission Australia to develop their Brighter Futures Operational Services Manual to support Brighter Futures teams across NSW. Spots & Arrows engaged caseworkers and managers in a series of individual and group workshop consultations across the state in order to produce a pragmatic and engaging resource. Evaluation feedback indicated that an overwhelming number of Brighter Futures staff found the process of development and subsequent implementation to be collaborative and useful, with staff reporting that Spots & Arrows consultants understood their context and produced a manual that met their needs.


Joint Service Review with Matrix on Board Consulting of the Alice Springs Women’s Shelter (ASWS)

(Alice Springs, NT)

www.mobct.com.au and www.asws.org.au

Spots & Arrows and Matrix on Board Consulting were contracted by the Alice Springs Women’s Shelter (ASWS) in order to assist in an organisation review that covered operational, governance and service delivery areas. ASWS provides a range of support for women and children experiencing domestic and family violence. Their services include emergency accommodation, outreach support, court support and counselling. Spots & Arrows contributed to the development of the review methodology and lead the service delivery review component, contributing to data collection via observations, interviews, facilitated group workshops, and document review; and collaboratively developing the written report of findings and recommendations. Review findings will inform change across key arms of the organisation in order to further enhance the organisation’s capacity to provide trauma-informed, culturally relevant and strengths-based services to women and children in their region.


Supporting service delivery staff of The Burdekin Association through clinically-informed group and individual supervision sessions 

(Brookvale, NSW)

www.burdekin.org.au

Spots & Arrows was contracted by The Burdekin Association to facilitate monthly group clinically-informed reflective practice sessions with caseworkers and managers to assist the team in understanding, thinking and practicing in ways that reflect trauma-informed approaches. Individual sessions are provided to assist staff in further developing insights and practice change by contextualising their work experiences and practice alongside their own values, trauma-informed principles, neurobiology, case management frameworks and the organisation’s objectives. Feedback indicated that staff were more confident in their practice and felt understood and supported through the sessions, whilst feeling challenged in ways that enhanced their practice.


Facilitating Action Learning and group supervision for the staff of the Domestic and Family Violence Services Team of the Ngaanyatjarra Pitjantjatjara Yankunytjatjara Women’s Council (Aboriginal Corporation) to support their service delivery in remote Aboriginal Communities across the tri-state areas across NT, WA, SA

(Alice Springs, NT)

www.npywc.org.au

Spots & Arrows were contracted by the NPY Women’s Council in order to provide a series of Action Learning and group supervision sessions with the DFVS Team. Sessions focused on supporting the team in managing the complexities and remaining resilient around the impact of working in the DFV space in remote Aboriginal communities. Feedback indicated that staff felt supported and were increasingly open to expressing their needs and reconsidering how they approached their practice.


Joint Service Model Review with Matrix on Board Consulting of the Domestic and Family Violence Services Team of the Ngaanyatjarra Pitjantjatjara Yankunytjatjara Women’s Council (Aboriginal Corporation) to support their service delivery in remote Aboriginal Communities across the tri-state areas across NT, WA, SA

(Remote communities of NT, WA and SA)

https://www.matrixonboard.consulting

Spots & Arrows were contracted as Subject Matter Experts (SMEs) by Matrix on Board Consulting in order to undertake a review of the Domestic and Family Violence Services provided by the NPY Women’s Council. The review methodology included, amongst other elements, a literature review and interviews with interagency service partners based in remote communities, facilitated through visits to Alice Springs, Umuwa, Yulara, Docker River and Warakurna and consultations with providers including those from Health, Police, Community Centres, Education. Review findings have gone on to underpin broader positive change at NPY Women’s Council.


Supporting The Burdekin Association in governance and service delivery changes that reflect therapeutic and trauma-informed care principles

(Brookvale, NSW) 

www.burdekin.org.au

Spots & Arrows was re-contracted by The Burdekin Association to provide a suite of services aimed toward enhancing their capacity to provide youth accommodation, family preservation and foster care and other placement options for young people aged 12-17 years including Supported Family Group Homes and Supported Independent Living, in ways that bring about even better outcomes for the young people, young adults, families and community they service in the Northern Beaches region of NSW. Strategic workshops with senior management, combined with co-facilitated consultation workshops with service delivery staff and The Burdekin Association’s Youth Advisory Group (YAG) made up of young people using the service, underpins the direction of these services.

Supporting volunteer mentors of The Glebe TreeHouse through the facilitation of a trauma-informed group workshop 

(Glebe, NSW)

www.glebe-p.schools.nsw.edu.au/community/glebe-school-community-centre

Spots & Arrows collaborated with The Glebe TreeHouse school based community centre to provide a professional development opportunity for their mentors. The session sought to ground the theory associated with the neurobiology of trauma, attachment, normative child development, positive behaviour support, and emotional regulation, in the mentors’ lived experiences – their challenges and successes – in connecting with their vulnerable children. Feedback indicated that mentors felt more confident connecting with their children, and appreciated the strategies discussed in the workshop.


Supporting service delivery staff of The Dunlea Centre through clinically-informed group and individual supervision sessions 

(Engadine, NSW)

www.dunleacentre.org.au

Spots & Arrows have worked with The Dunlea Centre Family Service Worker team since 2013 to facilitate regular group clinically-informed reflective practice sessions to assist the team in applying their existing knowledge of trauma-informed practice, case management to the unique context of The Dunlea Centre whereby vulnerable young people are supported in their education and family relationships. Sessions focus on how resilience from trauma can be fostered in an education and residential care context. Feedback indicated that staff were more confident in their practice and challenged in ways that enhanced their practice.


Supporting service delivery staff of Stretch-A-Family through clinically-informed group and individual supervision sessions, and clinically informed, therapeutic case discussions 

(Marrickville, NSW)

www.stretchafamily.com.au

Spots & Arrows was contracted by Stretch-A-Family facilitate group clinically-informed reflective practice sessions with caseworkers and managers to assist the team in understanding, thinking and practicing in ways that reflect trauma-informed approaches. Individual sessions are provided to assist staff in further developing insights and practice change by contextualising their work experiences and practice alongside their own values, trauma-informed principles, neurobiology, case management frameworks and the organisation’s objectives. Feedback indicated that staff were more confident in their practice and felt understood and supported through the sessions, whilst feeling challenged in ways that enhanced their practice.


Consulting The Dunlea Centre management regarding strategic opportunities for the service 

(Engadine, NSW)

www.dunleacentre.org.au

Spots & Arrows have provided The Dunlea Centre consultancy services in order to identify and plan for new opportunities in the family preservation, education and out of home care space.


Appreciative inquiry project surrounding good practice and desired outcomes for children and families involved with the child protection system – The Bright Spot Project

(Sydney District, NSW)

Spots & Arrows were contracted by the Sydney District of Family and Community Services (FaCS), in order to undertake an independent review of a selection of case studies whereby desirable outcomes were achieved for children and families involved with the child protection system. Following in-depth interviews with caseworkers and managers associated with each of the sampled matters, Spots & Arrows produced a written report outlining the key findings and recommendations to guide future practice, recruitment and training options.


Developed and implemented Positive Behaviour Support Training for Caseworkers providing out-of-home care services

(NSW)

Spots & Arrows were contracted to develop and facilitate a 1-day workshop for casework staff focusing on the central principals of functional behaviour analysis, trauma, resilience building, and Positive Behaviour Support for children and young people in out of home care. This session complimented existing work undertaken by Spots & Arrows clinicians in providing trauma-informed behaviour management plans, and was designed to build capacity of casework staff to support the implementation of the suggested strategies in each child’s support plan.


Regular provision of clinical consulting and therapeutic specialist functions to a non-government residential care provider in the Australian Capital Territory

(ACT)

Spots & Arrows were contracted to provide a suite of clinical consulting services on an ongoing basis in order to support the casework practice of staff working with high needs young people in residential care. Services included individual supervision, clinical case discussion (group and individual), short semi-structured training workshops, case plan and behaviour support plan review. Sessions occurred for a full day each month on an ongoing basis for 18 months.

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