Developed and implemented the Mission Australia NSW Brighter Futures Program Operational Services Manual
Spots & Arrows was contracted by Mission Australia to develop their Brighter Futures Operational Services Manual to support Brighter Futures teams across NSW. Spots & Arrows engaged caseworkers and managers in a series of individual and group workshop consultations across the state in order to produce a pragmatic and engaging resource. Evaluation feedback indicated that an overwhelming number of Brighter Futures staff found the process of development and subsequent implementation to be collaborative and useful, with staff reporting that Spots & Arrows consultants understood their context and produced a manual that met their needs.
Joint Service Review with Matrix on Board Consulting of the Alice Springs Women’s Shelter (ASWS)
(Alice Springs, NT)
www.mobct.com.au and www.asws.org.au
Spots & Arrows and Matrix on Board Consulting were contracted by the Alice Springs Women’s Shelter (ASWS) in order to assist in an organisation review that covered operational, governance and service delivery areas. ASWS provides a range of support for women and children experiencing domestic and family violence. Their services include emergency accommodation, outreach support, court support and counselling. Spots & Arrows contributed to the development of the review methodology and lead the service delivery review component, contributing to data collection via observations, interviews, facilitated group workshops, and document review; and collaboratively developing the written report of findings and recommendations. Review findings will inform change across key arms of the organisation in order to further enhance the organisation’s capacity to provide trauma-informed, culturally relevant and strengths-based services to women and children in their region.
Supporting service delivery staff of The Burdekin Association through clinically-informed group and individual supervision sessions
Spots & Arrows was contracted by The Burdekin Association to facilitate monthly group clinically-informed reflective practice sessions with caseworkers and managers to assist the team in understanding, thinking and practicing in ways that reflect trauma-informed approaches. Individual sessions are provided to assist staff in further developing insights and practice change by contextualising their work experiences and practice alongside their own values, trauma-informed principles, neurobiology, case management frameworks and the organisation’s objectives. Feedback indicated that staff were more confident in their practice and felt understood and supported through the sessions, whilst feeling challenged in ways that enhanced their practice.
Facilitating Action Learning and group supervision for the staff of the Domestic and Family Violence Services Team of the Ngaanyatjarra Pitjantjatjara Yankunytjatjara Women’s Council (Aboriginal Corporation) to support their service delivery in remote Aboriginal Communities across the tri-state areas across NT, WA, SA
(Alice Springs, NT)
Spots & Arrows were contracted by the NPY Women’s Council in order to provide a series of Action Learning and group supervision sessions with the DFVS Team. Sessions focused on supporting the team in managing the complexities and remaining resilient around the impact of working in the DFV space in remote Aboriginal communities. Feedback indicated that staff felt supported and were increasingly open to expressing their needs and reconsidering how they approached their practice.
Joint Service Model Review with Matrix on Board Consulting of the Domestic and Family Violence Services Team of the Ngaanyatjarra Pitjantjatjara Yankunytjatjara Women’s Council (Aboriginal Corporation) to support their service delivery in remote Aboriginal Communities across the tri-state areas across NT, WA, SA
(Remote communities of NT, WA and SA)
Spots & Arrows were contracted as Subject Matter Experts (SMEs) by Matrix on Board Consulting in order to undertake a review of the Domestic and Family Violence Services provided by the NPY Women’s Council. The review methodology included, amongst other elements, a literature review and interviews with interagency service partners based in remote communities, facilitated through visits to Alice Springs, Umuwa, Yulara, Docker River and Warakurna and consultations with providers including those from Health, Police, Community Centres, Education. Review findings have gone on to underpin broader positive change at NPY Women’s Council.
Supporting The Burdekin Association in governance and service delivery changes that reflect therapeutic and trauma-informed care principles
Spots & Arrows was re-contracted by The Burdekin Association to provide a suite of services aimed toward enhancing their capacity to provide youth accommodation, family preservation and foster care and other placement options for young people aged 12-17 years including Supported Family Group Homes and Supported Independent Living, in ways that bring about even better outcomes for the young people, young adults, families and community they service in the Northern Beaches region of NSW. Strategic workshops with senior management, combined with co-facilitated consultation workshops with service delivery staff and The Burdekin Association’s Youth Advisory Group (YAG) made up of young people using the service, underpins the direction of these services.